02006-05-21 | Uncategorized | 1 comment

It’s all about me: Why e-mails are so easily misunderstood |
Though e-mail is a powerful and convenient medium, researchers have identified three major problems. First and foremost, e-mail lacks cues like facial expression and tone of voice. That makes it difficult for recipients to decode meaning well. Second, the prospect of instantaneous communication creates an urgency that pressures e-mailers to think and write quickly, which can lead to carelessness. Finally, the inability to develop personal rapport over e-mail makes relationships fragile in the face of conflict.

Nothing new there. Just confirmation of what we have probably all experienced.

1 Comment

  1. Victor

    And in this age of teleconferencing and even video-conferencing companies send people two days worth of travel for just a couple hours of meeting face to face!

    Internet communication: Close to free.
    Face to face: Priceless!


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